Service & Aftersales

 

As a global supplier of first class after sales service, the SGM Video worldwide distributor network offers:

 

2 YEARS WARRANTY,

1 YEAR FREE MAINTENANCE FOR THE SCREEN AND EXCHANGE OF SPARE PARTS.

 

Free comprehensive technical guidance and training.

Online technical support.

 

Technical training

 

SGM Video will train the users based on the manual, system use guide and maintenance guide.

The training includes system installation, system use, system maintenance and equipment protection.

 

After-sales services modes

 

1.     Telephone service

Customers can contact our after-sales Service Department by telephone.

When you contact us, please let us know the following information:

·        Your name and phone number.

·        Detail of fault information ( if necessary, you may be asked to send photos to us ) After-sales service engineers will offer technical support and guidance regarding your query.

 

2.      Real-time communication service

After-sales service engineers can provide customer service via TM & E-mail & Skype, for example, sending the video files of software operation & graphic card setup by TM to show how to operate products.

 

3.      Remote control service

SGM Video engineers can operate the customer’s computer remotely via Internet, to install and set up software for customers, and to answer technical questions about the LED display system software.

 

4.      Repair Service

Customers can send the defective components back to SGM Video. We will repair them and return to you as soon as we can. Please refer to the trouble shooting chart for resolutions to some simple component problems.

 

 

Before returning any components for repair, please first download and fill in the RMA form ( xls, pdf )and send it to sgm@sgmservice.net for approval. You will then be given an RMA number which should accompany the goods being returned.

 

SGM Video offers Professional LED Display Solution worldwide.

SGM Video Is the sister company of leading lighting manufacturer SGM Light.

 

SGM Video Srl, Via del lavoro 9 33080 Roveredo in Piano (PN) P. Iva, Codice fiscale: 01793830934

© 2016 SGM Video. All rights reserved. Rain icon by Eunji Kang from the Noun Project.

Visuals and technical specifications subject to change without notice.

contact us

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+39 0434 1573040

led display division

after sales:

customercare@sgmvideo.net

Technical support:

sgm@sgmservice.net

HEADQUARTERs

Via del Lavoro 9 Roveredo in Piano 33080 (PN) - Italy

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